Need Help With Your Access?
We typically respond within 2-4 hours during business hours (Mon-Fri, 9am-5pm EST)
Try These First
✓ Check your spam folder for login credentials
Sometimes our emails end up in spam or promotions folders. Search for emails from @highdimensionportal.com/ or look for subject lines containing ‘Welcome,’ ‘Login Credentials,’ or ‘Account Access.’ If you find them, mark as ‘Not Spam’ to receive future emails in your inbox.
✓ Try resetting your password
Click the ‘Forgot Password’ link on the login page at https://highdimensionportal.com/wp-login.php. Enter the email address you used to purchase. You’ll receive a reset link within 2-5 minutes. Check spam if you don’t see it. The reset link expires after 24 hours.
✓ Clear your browser cache and cookies
Old cached data can cause login issues. Here’s how to clear your cache:
- Chrome/Edge: Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
- Safari: Preferences > Privacy > Manage Website Data > Remove All
- Firefox: Ctrl+Shift+Delete > Check ‘Cookies’ and ‘Cache’
After clearing, close your browser completely and try logging in again.”
✓ Visit our FAQ page
If you’re experiencing technical issues, test on a different browser to isolate the problem. We recommend:
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
Also try on a different device (phone, tablet, or computer). If it works elsewhere, the issue is likely browser-specific.
✓ Try a different browser or device
Many common questions are answered in our FAQ section, including:
- How to access your purchased courses
- Video playback troubleshooting
- Billing and refund policies
- Community access guidelines